People like working with people more than they like working with companies. Stephen Katz of the Katz Mortgage Team is well aware of this fact. A mortgage consultant since the early 1990s, he’s built his business entirely on relationships and referrals.
He knows it’s the right strategy but it gets complicated when you’re in the finance industry and financial institutions are buying each other out or simply going out of business. Due to all the financial turmoil of the last 20 years, Katz has worked with nine different mortgage companies.
So how do you maintain a consistent marketing identity in the face of all that change?
Katz has figured out that you can’t hitch your star to the financial institution: you have to sell yourself first and rely on your own company name, logo and website to provide a sense of stability and consistency.
But even with that knowledge, the demands of running a business over the years without an integrated marketing plan can result in a fragmented approach that undermines the stability and credibility needed to attract customers.
The Problems with the Piecemeal Marketing Approach
Before Katz started working with
Snowball, he was dividing his marketing efforts between a number of social media platforms, four different websites, and a dozen online tools.
For 12 years, he had been adding online marketing collateral ad hoc and had multiple identities across a variety of marketing channels. As a result, client confusion was a common challenge.
And the old technology, with its limited functionality, was further constraining Katz Mortgage Team’s efforts to attract and measure online traffic. He was certain he was losing business to competitors who were further along the learning curve with their online marketing.
Weaving All the Pieces Together
Snowball worked with Katz to develop a brand identity system, starting with the design of a logo and a new website. Blog articles and tools from Katz’s previous websites are now unified under one look and housed in one site.
With new technology comes better data about visitors and a resulting improvement in the ability to measure what Katz’s clients and prospects are interested in and what keywords will improve the site’s ranking.
One Website as a Hub for All Katz’s Marketing Activity
The new site features a content management system that allows the Katz team to easily update content and blog posts and to experiment with online marketing initiatives. And with only one website to manage, marketing is less labor intensive, analytics are easier to assess, and the Katz team is able to compete more effectively for customers on the Internet.
The new brand guidelines are used across the company’s social media platforms to establish consistency in the look and feel of all their marketing efforts.
Finally,
building a brand strategy can be costly and time-consuming. In the mortgage business, which is rife with compliance requirements, this is especially true. To address these challenges, Snowball created a phased plan to further develop the brand strategy over the coming year.